Returns are crushing small retailers
In fashion, 20% to 60% of orders come back
Big retailers can weather returns easily — armed with detailed return insights, specialist teams, and the resources to adapt fast.
Smaller online stores?
You’re often flying in the dark, left guessing why customers return products, with no time or effective tools to dig into the reasons. Every unanswered return means not only wasted shipping and lost inventory value, but also a missed opportunity to turn a hard-won customer into one who keeps coming back.
Big retailers get data
REDee gives smaller retailers the truth
With REDee, customers open up to you in ways they never would to a faceless giant — giving you insights they can’t buy.
Who is REDee?
The Advantage Big Retailers Can’t Buy
REDee is an AI agent capable of conducting dynamic, adaptive interviews with customers returning online purchases—asking thoughtful follow-up questions, probing deeper where needed, with the analytical depth, nuance, and efficiency of a market research professional.
Dig Deeper and Get the Real Story
Use Redee to uncover insights with the skill of a market research pro. No tech skills, no IT setup — it’s simple, straightforward, and ready to use.
Step 1
Tell REDee what you want to learn — then generate a QR code or link
Decide what insights you’re looking for (e.g., reasons for returns, product feedback, sizing issues) and REDee instantly creates a unique QR code or shareable link you can give to customers.
Step 2
Send your QR code or link to the customer — sweeten it with an incentive
Share your REDee QR code or link by email, WhatsApp, or in-package insert. Encourage customers to respond with a small incentive, like a discount on their next purchase or free shipping on their next order.
Step 3
Act on the insights — reduce returns, catch trends early, win customers back
Use REDee’s recommendations to fix product issues, update descriptions, or tweak sizing. Spot emerging trends before your competitors do. Offer smart alternatives or incentives to turn a return into a repeat sale.
REDee is ready in no time
Designed for retailers with small budgets and no IT teams
No complicated Set up, no integration
Guide REDee with by voice or text
No upfront cost. Pay only for successful interviews
No limit on how many invitations you can send
You define what Redee needs to look for
Choose from the menu options or give a specific assignment
Customers know you care
Customers willingly give feedback when they know it will be heard and acted upon
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